Effective Date: January 31, 2017
Date of Most Recent Revision: January 31, 2017
Trailhead Health LLC (“Trailhead”) is committed to the beliefs that preserving your privacy is essential to your enjoyment and productive use of the TrailheadHealth.com Website and that user privacy is important to the successful functioning of the Internet.
For your convenience, we have organized this Policy in accordance with frequently asked questions about user privacy.
Can minors use the Website?
Yes, with parental or guardian consent and supervision. A minor may use the Website as a visitor but not as a Subscriber, on the condition that she or he obtains the consent of her or his parent or guardian in advance and uses the Website under the active supervision of her or his parent or guardian. If you are under 18, please be sure to read this Policy with your parents or legal guardians, and please ask questions about things you do not understand. You can also email Trailhead any questions you have about privacy at the following email address: Privacy@TrailheadHealth.com. Trailhead complies with the broad provisions of the Children’s Online Privacy Protection Act of 1998 (“COPPA”). To parents and/or guardians: If you have children in your care, you can help implement the purposes of COPPA by spending time online with your children and monitoring your children’s online activities. Please help us protect your child’s privacy by instructing them never to provide personal information on this Website or on any other website without your permission.
What is personally identifiable information?
Personally identifiable information (“PII”) is information about you, such as your name, address, e-mail address, telephone number, user identification, and password.
How can I correct, access, and update my information?
You may view and edit your PII at any time by contacting us via the link on our Website.
How does Trailhead protect your personally identifiable information?
Trailhead exercises care consistent with the best practices in the industry to protect your PII. This care includes, among other things, using industry standard techniques such as firewalls, encryption, intrusion detection, and Website monitoring. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Trailhead strives to protect your PII, we cannot ensure or warrant the security of any information you transmit to Trailhead or receive from Trailhead. This is especially true for information you transmit to Trailhead via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we will ensure its security on our servers in a manner consistent with the best practices in the industry.
When does Trailhead collect personally identifiable information?
Trailhead does not collect PII unless you voluntarily supply Trailhead with information. Whether you provide any information to us when you visit TrailheadHealth.com is entirely up to you, because it is possible to visit and explore some parts of the Website without creating an account. If, however, you decide to create an account, some of your basic PII, such as your name, username, password, and email address will be collected. If you voluntarily provide information, you consent to our collection and use of your PII as described in this Policy. If you are a visiting minor, Trailhead recommends that you refrain from providing any PII unless you obtain the permission of your parent or guardian in advance, who must also actively supervise your use of the Website.
How does Trailhead use personally identifiable information?
Trailhead uses the information you provide, including some of your PII, internally to improve the services we provide to you. Trailhead may use your contact information to send you information about our services, if you choose to receive such information. Trailhead may use your contact information to help service providers who are members of the Trailhead network find your Trailhead profile. Your account settings will control whether others can find you by your email address or cell phone number. If you email Trailhead, we may keep your message, email address and contact information to respond to your request.
When does Trailhead disclose personally identifiable information?
Trailhead do not sell or rent PII collected through this Website to anyone. With your consent obtained in advance, Trailhead may, in some circumstances, share PII you voluntarily provide us with trustworthy business partners who provide goods and services to our users. In some special cases, Trailhead may disclose PII in response to a lawful court order, to comply with legal process, to protect and defend our rights or property, to enforce our Terms and Conditions of Website Use Agreement, or to protect the interests of our users or others.
What does Trailhead do with information which is not personally identifiable information?
When you navigate the Website, your clicks and keystrokes will provide Trailhead with information which is not personally identifiable information traceable directly to you (“Non-PII”). Trailhead will use Non-PII to evaluate and improve the services we provide to you and other users. Also, Trailhead may aggregate statistics about visitors to our Website, and about their behavior on our Website, in order to analyze trends and to improve our services, and Trailhead may share those statistics with third-parties, but such aggregated statistics will constitute Non-PII and will not include PII.
What are cookies and how does Trailhead use them?
TrailheadHealth.com, like many other commercial websites, may use a standard technology called “cookies” to collect information about how our Website is used. Cookies are small strings of text that websites can send to your browser to identify your browser as one that has visited the Website before. Cookies cannot retrieve any other data from your hard drive and cannot or obtain your e-mail address or disseminate your PII.
How can I help protect my personally identifiable information?
If you are using TrailheadHealth.com and chose a password, we recommend that you do not divulge your password to anyone. Trailhead will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also remember to sign out of the registered Website and close your browser window when you have finished your work. Taking these steps will ensure that others cannot access your PII and correspondence if others have access to your computer. Also, please be prudent in regard to any PII which you share with practitioners, clinics, integrative care clinics, or schools through the Website. Although Trailhead provides secure messaging and exercises care consistent with the best practices in the industry to protect your PII, no electronic data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, if you have highly sensitive PII which you need to share with a practitioner, clinic, integrative care clinic, or school, you may want to convey that information in person or via other means as an alternative to electronic transmission over the Internet.
Should I review the privacy policies on other websites which are linked to TrailheadHealth.com?
The Website may contain links to other websites. While Trailhead seeks to link only to websites that share our standards and respect for online privacy, we are not responsible for the privacy practices employed by other websites because such websites are owned and controlled by third parties and are consequently outside of our control. Therefore, you should carefully review the privacy policies on any of our other websites which you visit, particularly on websites in which you create an account or profile which requests PII.